Redefining the Emergency Room

Q: Do you provide medical services for children?

A: Our experienced physicians are trained in pediatric emergency care to provide you and your child with personalized service in the event of an emergency or illness. Understanding that these situations can be scary for both parent and child, our facility is much calmer and less rushed than traditional emergency room settings. We even designate special rooms for our younger patients.

Q: How is Neighbors Emergency Center different from traditional hospital emergency rooms?

A: Think of us as your own, personal emergency center. Like hospital-based emergency rooms, our doors never close, but that’s where the similarities end.

In contrast to the chaotic, rushed atmosphere of a hospital, our board certified physicians and staff will examine you within minutes of your arrival. We also take the time to meet all of our patients’ needs. No long wait times, no parking hassles, no stressful people-filled waiting rooms – just experienced doctors caring for you in a calm environment. We’ll also follow up with your primary care physician to ensure optimum communication between all of your care providers.

Q: What if I have questions about my bill?

A: You may find that medical billing can be a complicated process. At Neighbors Emergency Center, we strive to be fair and transparent with our billing. If you have any questions regarding billing or whether or not we take your insurance, we encourage you to contact us. We will do our best to answer any questions you may have and look forward to serving you soon.

Q: What insurance do you take?

A: We accept all major private insurance plans like Aetna, Blue Cross/Blue Shield, United Healthcare, Humana, and others. If you do not have insurance, we’ll work with you on a cash fee schedule to help you cover your visit. You’ll never encounter hidden costs or surprise fees.

Q: What if you are not in my insurance network?

A: According to Texas Guidelines, all insurance carriers are required to pay in-network benefits for any member presenting for emergency medical treatment. In fact, it’s the law that you must be reimbursed by your insurance carrier for your emergency room visit. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.” The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

Q: What if I have troubles with my insurance company?

A: State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please refer to their website:

Q: What if I need to stay in the hospital?

A: Certain situations require a hospital stay. We have agreements with local facilities to make sure you are transferred to the hospital of your choice. If you need assistance choosing the hospital that’s best for you, we’ll help evaluate your situation and provide you with expert suggestions. Our calm approach to patient care allows us to focus on you and your needs – including the possibility of hospital stays.

Q: What if my condition requires additional care or surgery?

A: In the case that you’ll need a more in-depth procedure that can only be provided in a hospital, we take care of all the details. You can bypass the hospital ER visit and be admitted the minute you arrive and promptly shown to your room. We can even provide practitioner referrals to make a smooth transition.