Understanding Your Health Insurance
As your best Neighbors, we work to be a resource to our community. We want to provide not only the best in emergency care but also the best information about health insurance to help our patients understand the confusing ins and outs of healthcare
Are any Neighbors Locations In-Network with Other Insurance Providers?
While our facilities are not participating providers in any in-network health benefit plans, we see patients with all types of insurance plans. Additionally, we are actively working to find ways to accept as many different provider plans as possible and participate in in-network contracts. We will continue to update this page and our locations pages with more information about any in-network provider plan we participate in.
By state law, your health insurance company is required to pay the amount it pays in-network providers, a payment based on the same methods your plan uses to pay for other out-of-network services. As required by state law, Neighbors Emergency Center does not balance the bill.
COVID Info
Uninsured, and unreimbursed, patients undergoing ER COVID assessment, treatment, and testing may be eligible for a Prompt Pay substantially discounted rate. This would reduce your charge to our at-Cost rate. The official cash price of the COVID-19 test alone is $427.00 (before discounts). The official cash price of the COVID-multi-viral panel alone (COVID-19 + Respiratory Multi-Pathogen Panel test) is $700.39, before discounts. Call for more details. NEC offers substantially discounted pricing for the uninsured via Prompt Pay Discount (for the at-Cost rate). Call for more details. View our stand alone ER charge master list below.
Billing Questions?
If you have a question about your bill, please check our Billing FAQ or contact our billing department at 346.324.5100 ext. 5005.
Need your Patient or Medical Records?
If you were seen at any of our Baytown, Crosby, Kingwood or Porter locations, and transferred to Altus Baytown Hospital, please visit their website for more information on patient records or billing questions pertaining to your hospital stay.
- This facility is a Freestanding Emergency Medical Care Facility.
- This facility charges rates comparable to a hospital emergency room and may charge a facility fee.
- This facility or a physician providing medical care at this facility may be an out-of-network provider for the patient’s health benefit plan provider network.
- A physician providing medical care at this facility may bill separately from this facility for the medical care provided to a patient.
- We are in-network with BlueCross BlueShield, Aetna, and Cigna for Baytown, Crosby, Kingwood, and Porter and out-of-network for all other health benefit plans and locations.
Altus Baytown Standard Charges | Altus Baytown Shoppable Charges