"It was 20 minutes that changed my life... Everybody was kind, every body was professional."
— Patient Testimonial: Enrique
"If we need it, I know I'm going to go to Neighbors. They have great care."
— Patient Testimonial: Roy West
"the neighbors experience was perfect from the time that i walked in because there was someone there to greet me, get me straight into a room and find out why i was there and what was wrong"
— Patient Testimonial: Fire Fighter
"My experience was so much better at Neighbors Emergency Center because I felt like I was important. I wasn’t just a number to get in and out."
— Patient Testimonial: Cheri
“The pediatric room is very calming to a child because it feels more like a playroom. They have cartoons on the wall and TVs where you can put on the shows they are comfortable watching. It’s a very comfortable atmosphere.”
— Patient Testimonial: Jen
"I felt like they truly wanted to help me... I would recommend Neighbors because their staff is knowledgeable, they're efficient and I think it's effective."
— Patient Testimonial: Celeste
"The service was immediate and the care was superior. I wouldn't send my family anywhere else but Neighbors."
— Patient Testimonial: Drew
"As soon as I walked in I was received with open arms."
— Patient Testimonial: Luis
"It was literally the best care I've ever experienced. I will definitely come to Neighbors before going to any other major hospital emergency room."
— Patient Testimonial: Dominga
"He just talked to me the whole time so I thought he was really nice."
— Patient Testimonial: Karli
“The nurse made me feel very comfortable, and Dr. Chang has a super personality. I never felt like I was just a number.”
— Patient Testimonial: Kimberly
“A private exam room and bed were ready for me unlike a hospital ER. I have no words to explain how good my experience was at Neighbors Emergency Center West Warwick. I suffered a bad episode of vertigo last summer. So when I had recent issues with dizziness, I took my prescription and tried to ride it out. But the next morning my symptoms were severe. My husband took me before dawn to Neighbors and they wheeled me back into a private room right away. Blood work was done immediately and the doctor and staff were genuine in their care and concern for me. They even offered my husband coffee while I was getting treated. The cause for my imbalance and dizziness is easy to rectify with medication, but what impressed me most was that I felt like a person ‘seen’ and I’m thankful for that. Neighbors does not treat you like a number. To have your ER doctor call you the next day to see how you are doing is something I’ve never experienced here. Then to get a card in the mail signed by all the people that treated me to say ‘we hope you are feeling better’ is not something you get locally. Neighbors is just 10 minutes from my house. It doesn’t matter what time it is, because they are open 24-hours a day; someone will be there to help you. The hospital is too big, overloaded and not well-monitored. The time before when I needed ER care I was in a hallway that had been cubed into spaces. My visit at Neighbors West Warwick was like walking into heaven. I am glad they are part of my community.”
— Patrice Tarantino
“Very rare does a doctor ask questions and listen to the patient’s answers. But because Neighbors Emergency Center Kerrville is different, I felt “heard” when I was very sick. I am a lifelong migraine sufferer and in mid-March I woke up with a horrendous migraine that was causing me to vomit and caused my blood pressure to be high. My brother took me to Neighbors and I got right in. I was so sick and it was nice not to have to wait. My nurse Kathy was such a sweetheart and Dr. Marriott could tell I was really ill. An IV was started immediately and Dr. Marriott spent time with my family learning more about my condition. When I got to Neighbors my pain level was a 10. After the first round of medication I felt about a 2. I was given another round of medication and another IV bag since I was so dehydrated. I was at Neighbors for less than two hours and then on my way home pain-free. It was a great experience. I was treated with respect and it was awesome. I couldn’t be happier that Neighbors Emergency Center Kerrville is in our community. My experience with Neighbors was really great. It’s such a relief to know that if I need medical care again, there is an excellent place to go.”
— Shelly Henderson
“Turning a negative into a positive … twice! That’s what Neighbors Emergency Center Texas City did for our family. In late January, our 7-year-old daughter Madison flipped her scooter and landed on her arm, breaking it. My husband took her to Neighbors and was impressed with the calm and clean waiting area and the wonderful staff that took care of them. Madison was given a teddy bear and she and my husband were even offered snacks. Madison’s cast came off in early March, just in time for Spring Break. Our family was enjoying time in Galveston during the kids’ school break when my 9-year-old son Landon fell from a loose bar on the monkey bars at a park, breaking his arm. Back to Neighbors we went! We could have chosen another ER closer to Galveston, but we chose to return to Neighbors in Texas City. We got right in. Dr. King and the staff were very professional and friendly and were great about explaining to us and our kids what was going on. During a time when you are worried about the health of your children, you don’t want to wait. You want answers and for your children to be treated with the best care. Both times our children were scared after getting hurt. But Neighbors calmed them down and eased their concerns. Overall, Neighbors took two negative medical emergencies and turned them into positive experiences. Thank you again!”
— The McGuire Family
“We had the best customer service experience at Neighbors. Our 2-year-old son Wesley woke up at 6AM with a fever of 102°, coughing and just not acting himself. We took Wesley to Neighbors Emergency Center Odessa and they were so nice and helpful from the moment we got there. My arm is in a splint so the Administrative Assistant that greeted us was very helpful and accommodating. She asked me questions at our check-in and filled out the forms for me. The Medical Technician Tabby was super sweet and gentle with our little guy. Manny was our nurse and he was awesome! He had to swab Wesley for the flu, and of course, Wesley was very upset with him. Wesley kept telling him “No, go away!” but Manny was patient. Manny returned with a Neighbors football for Wesley. How did he know Wesley loves football? After the swab, Manny gave the football and a high five to Wesley. Lab results came back fast and the doctor confirmed Wesley had Type A Flu. We were in and out in a total of 30 minutes. Hopefully we won’t need ER care again, but if we do, Neighbors Emergency Center Odessa is where we will go.”
— The Word Family
"I feel Neighbors saved my life because they treated the whole person. I would bypass every other freestanding ER out there to get to a Neighbors. It was truly a great experience. I’m an active 64-year-old realtor in Missouri City, Texas, and had been feeling ill. I visited a competitor’s freestanding emergency center where I was diagnosed with pneumonia. Still not feeling better three days later, my daughter suggested I visit Neighbors Emergency Center Pearland for a second opinion. I was impressed with Neighbors from the moment I entered. The exam room was spacious, calm, and prepared with all the equipment I would see in a hospital-based ER. I was treated by a board-certified physician that asked all the right questions that weren’t asked at the competitor. I was exhausted from the several days of experiencing difficulty breathing. The Neighbors doctor had X-rays done and bloodwork performed. By the time I was discharged, I had been prescribed medication for my severe congestion and left with all of my X-rays and lab results so I could follow-up with my primary care physician. Knowledgeable, efficient and effective. That’s what Neighbors Emergency Center Pearland is all about."
— Mildred Poret
"Wow! I could not believe how attentive and helpful the staff was. No waiting. I was in and out in less than an hour. My back is feeling 100% better after receiving a steroid shot which was the best option for me. The doctor provided me with a couple of options and next steps if back pain persists over the next couple of weeks. Welcome to the neighborhood!"
"The nurses and doctors that cared for me were so nice and made me feel like a person, not a number. My situation could have quickly developed into something more serious, but thanks to the fast care I received at Neighbors, it was taken care of much more quickly."
— Jasmine L.
"Thank you for the professional, prompt, and expert care you provided our daughter with at the Bellaire center a couple of weeks back. From the moment we walked in, we were greeted by helpful nurses and staff who were genuinely concerned about our daughter’s health. We were not sure if our issue was an actual emergency or not, so I appreciated the staff telling us that they would not run unnecessary tests and poke and prod unless they felt it was required. This eased my mind and immediately created trust.
It took less than 10 minutes from the moment we walked in to be seen by Dr. Patel. He was thorough in his line of questioning to try and get to the root of the issue, and then provided detailed explanations to my husband and I about what was going on with our daughter. I felt that he was able to make a confident diagnosis and then he followed up by performing some simple tests to confirm his assessment. All in all, he provided us with excellent care which I am very appreciative of.
This was our first time at an emergency care center, and I walked in unsure about the level of care we would receive. I left the center thoroughly impressed by the technology that is available if needed, the experience level of the staff, and the facility itself. My daughter was in a kid-friendly room where she was surrounded by Disney characters and a TV to keep her distracted. In fact, she has asked to go back to the doctor several times in the last week!
Thank you to the entire staff, especially Winnie our nurse and Dr. Patel, for being so kind and caring! If ever faced with an emergency in the future, this is the place I will go."
— Happy patient who wished to remain anonymous
"Just wanted to reach out to thank the Kingwood NEC for the excellent care I received last night… I am feeling much better today and cannot thank Dr. Patel and the staff enough for such expeditious and excellent care and NEC’s terrific, convenient, awesome, and affordable facility and services. When there are so many emergency clinics opening in our area, I feel truly blessed to discover yours in our area first ... Word of mouth speaks volumes and because of your excellent facility, staff, and healthcare, I will be singing your praises throughout our wonderful community in Kingwood."
— Lisa Hollins, founder of the Kingwood Art
"Very clean, bright, and inviting facility! From the moment I walked in, the staff and doctors were incredibly friendly and helpful. I almost forgot about my sinus infection!"
— Angelica Benitez
"My experience at NEC was 100% better than any emergency room experience I have ever had. My daughter was very sick with what turned out to be the flu, so I appreciated the extremely short wait time."
— Daniela Villarreal
"Everyone who treated me was so understanding and informative. I had never had a CT scan before and I was a little scared because I didn’t know what to expect. My doctor took the time to explain everything beforehand, putting my mind at ease."
— Kate Stockton
"It was nice to see a doctor in such a timely manner. My oldest son dislocated his shoulder playing football, an injury that would have had us waiting for hours in a standard emergency room. At NEC, it was a matter of minutes before we were seen."
— James Carlise
"I can't speak more highly of NEC! Friendly and fast emergency care any time of day. Superior to my past emergency room experiences."
— Samantha Taylor
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