The Word Family

“We had the best customer service experience at Neighbors. Our 2-year-old son Wesley woke up at 6AM with a fever of 102°, coughing and just not acting himself. We took Wesley to Neighbors Emergency Center Odessa and they were so nice and helpful from the moment we got there. My arm is in a splint so the Administrative Assistant that greeted us was very helpful and accommodating. She asked me questions at our check-in and filled out the forms for me. The Medical Technician Tabby was super sweet and gentle with our little guy. Manny was our nurse and he was awesome! He had to swab Wesley for the flu, and of course, Wesley was very upset with him. Wesley kept telling him “No, go away!” but Manny was patient. Manny returned with a Neighbors football for Wesley. How did he know Wesley loves football? After the swab, Manny gave the football and a high five to Wesley. Lab results came back fast and the doctor confirmed Wesley had Type A Flu. We were in and out in a total of 30 minutes. Hopefully we won’t need ER care again, but if we do, Neighbors Emergency Center Odessa is where we will go.”