COMPLAINT PROCESS 

INFORMING PATIENTS OF THE COMPLAINT PROCESS

Hospitals must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality-of-care concerns or safety issues to CIHQ. The patient / surrogate decision-maker is not required to notify the hospital prior to filing the complaint. Information on how to contact CIHQ to file a complaint must be provided as follows:

Phone: 512-661-2813

Mail:
Center for Improvement in Healthcare Quality
P.O. Box 1540 
Mexia, TX 76667

On-line: https://cihq.org/complaint