ER & Hospital in Livingston, TX

Formerly known as Exceptional Emergency Center

Your 24/7 trusted ER + Hospital — Fast, Expert Care When You Need It Most

Wait Time: 15 minutes or less

*Average door-to-provider time reflects historical data from the past April‘26–June’26. Individual experiences may vary depending on medical urgency and patient volume.

A smiling male doctor shakes hands with a patient at Neighbors Emergency Center, conveying a sense of care and professionalism.

Find the Fastest Route to Emergency Care

Clear directions to help you reach us without delay when every second matters.

Our Services

Emergency Care

Why Choose Neighbors Regional Hospital

Neighbors Regional Hospital, Livingston stands as a trusted healthcare provider for the community of Livingston, Texas. We offer around-the-clock emergency medical services, ensuring timely and high-quality care for individuals in critical situations. Neighbors Regional Hospital Livingston is a trusted, dependable choice for urgent medical care, including emergency room services for both adults and pediatrics. Equipped with advanced technology and highly trained staff, we handle all emergencies, from minor injuries to life-threatening conditions.

Spacious lobby of Neighbors Emergency Center featuring a reception desk and comfortable seating areas.

Areas We Serve

Insurance And Billing Information

We welcome all private insurance plans. While we are considered an out-of-network provider, federal and state laws require insurance carriers to process emergency medical treatment at in-network benefit levels when your condition qualifies as an emergency. You can rely on the prudent layperson standard to determine if your situation meets emergency criteria. We encourage you to review your insurance policy to understand your co-pays, deductibles, co-insurance, and other financial responsibilities. You may receive separate bills from the facility and from physicians (e.g., emergency physician, radiology). We are unable to bill Medicare, Medicaid, or Tricare at our Livingston facility due to federal regulations. Although we do not participate in or contract with any in-network payors, federal and state protections ensure coverage for true emergency conditions.

Pay Your Bill Online
Neighbors Regional Hospital is pleased to offer you the convenience of online bill pay.

Discover What Others Are Saying About Us

Don’t just take our word for the quality of our care and service. Hear directly from patients who entrusted us during their most critical moments by reading through their experiences.

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Georganna Tousha profile picture
Georganna Tousha
2 days ago
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I have never had such a complimentary experience at an emergency center! Staff is great and our dietitian Vanessa was the best of all making sure we were comfortable and had snacks. I wish everyone had a Vanessa at their ER or urgent care center!
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Nick Ortiz profile picture
Nick Ortiz
4 days ago
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Vanessa was my dietitian while I was in the er. She was so helpful and amazing!
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Cassandra Cochran profile picture
Cassandra Cochran
6 days ago
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Great staff, I can't imagine going back to Memorial. Everyone was friendly and genuinely cared, top notch health care.
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Sharon Long-Stilley profile picture
Sharon Long-Stilley
6 days ago
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Vanessa in dietary was amazing..She made my stay so much better.
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Kim Reed profile picture
Kim Reed
10 days ago
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The staff and Dr.were all awesome! If I need emergency care this is where I'll go.
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Brooklyn Villanueva profile picture
Brooklyn Villanueva
14 days ago
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We came because a family member's legs caught on fire we waited for probably about 1 hour even though we were the only people there, when we first got there the lady at the front desk was having an attitude and was being rude, worst hospital 💯
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Gracie Neal profile picture
Gracie Neal
14 days ago
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yall was taking so long my brothers legs caught on fire and we was the only people in the waiting room, also the lady at the front desk had a attitude the whole time nvr coming bck.
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Melody Guill profile picture
Melody Guill
17 days ago
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I have already sent a personal text to my PCP physician. She had begged me to go to ER MANY times, but my previous experiences were extreme time wasted!! Go to ER... ER says go to PC... PC says go to ER... OMG!!! ARE YOU KIDDING ME!!!!!! INSANE! This time, however was like a MIRACLE!! OMG! I thought my complaints were too vague to take seriously... BUT... then I ended up at Neighbor's in Livingston with Drs Gill in ER & Dr Khan who may have saved my life!! All I knew was that I had had a UTI & afterward, all hell was breaking loose! I couldn't even get off the toilet without help!! OMG! WTH!!??! I went to my PC who sent me to ER at Neighbor's. I strenuously objected! My history with ER facilities is a REALLY BAD JOKE!! But, I trusted her & I knew I needed help!! Within moments after arrival at Neighbor's, I was taken back; blood tests & X-rays done & actual almost instant answers!!! I truly did need help!! AND BY GOD THEY PROVIDED IT!! They offered pain meds for my knee that had suddenly stopped working. I chose not to take it, but that didn't phase anyone! They still came taking massive personal care!! Dr. Gill in ER said they were keeping me, some heart, blood tests etc were causing concern! OMG! ACTUAL HELP!! Dr. Kahn came in after I was being admitted, explaining their findings & what he was doing to IMMEDIATELY send my body in the right direction! OMG! Dr. Kahn is incredible. I wouldn't trade my wonderful PC, but if she wasn't available I would stick with Dr Kahn always!! Ryan, the nurse mgr who assisted when I got my room was attentive and caring, just as Cain & Aubrey had been at the in-patient hand-off. The Admission lady, Heidi, went out of her way to get nurses to my bedside & especially Vanessa, Diatician! I have SERIOUS dietary restrictions. Not only did Vanessa take time to listen & find foods specifically designed for me... When Vanessa discovered that my stay would be longer than expected, including during her days off... Vanessa actually did my meals IN ADVANCE! ... Leaving notes to incoming staff as to what my needs are... And she had them labeled & ready to go!! OMG! VANESSA.. YOU ROCK!! Jennifer, the night nurse, despite not having much help, was "Johnny-on-the-spot".. And ALWAYS with a smile, tenderness, and a caring attitude. Wow! Jennifer! Hope you have a fabulous cruise!! Leah, my dietician today, was wonderful too. I feel like I'm leaving people out... But the most important, life saving people, are clearly Dr. Gill, who ordered the correct tests & recognized the seriousness of my condition immediately and admitted me; DR Kahn who will CONTINUE to "make me better", hopefully for years to come through his accurate treatments; Dr Kahn, you are one in a million & I'll never forget you!; And Vanessa! Most people think of diet restrictions as a preferred loss weight scheme, but Vanessa takes her job seriously. Think of people with peanut allergies!! Foods, in the wrong hands, can be DEADLY! Vanessa LISTENED! And she PERSONALLY fixed my meals! Yep! Not a doctor or nurse, but Vanessa saves lives too! I HARDLY RECOGNIZE MYSELF!!! In just a cpl days rather than looking for coffins... I'm looking for cruise ships!! YOU PEOPLE PUT THE HUMAN BACK IN HUMANITY! THANK YOU ALL!!! I'm home, following Dr Kahn orders & getting better every minute! Color me AMAZED! (& Happy!) 😍
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Jerry Nicholas profile picture
Jerry Nicholas
18 days ago
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+0
They done very good work very excellent. The two nurses were very great. I am also going to add a photo and the doctor.
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Kaden profile picture
Kaden
32 days ago
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Dr Hatch is a new doctor at this er and took extremely good care of my wife. My wife has an extremely bad phobia of anything involving health care and he made her feel extremely comfortable which no doctor has ever been able to do before. He was kind and patient and didnt make her feel judged. My wife made a comment saying she wished every doctor was like him! The wait time was short and the rest of the staff were great as well. I highly recommend this place for anything from emergencies to simple urgent care needs much better than the "urgent care" facilities in the area. If I could give more than 5 starts I would. THANK YOU DR HATCH FOR MAKING MY WIFE FEEL AT HOME

Frequently Asked Questions

01

What insurance plans does Neighbors Regional Hospital accept?

We will bill all insurance carriers, including Blue Cross Blue Shield (BCBS), Medicare, UnitedHealthcare, Cigna, and other commercial insurance providers. Your claim will be processed according to your insurance benefits and coverage level, which may help reduce your out-of-pocket costs. Please contact our office to verify your specific insurance coverage before your visit. Coverage and benefits vary depending on your individual insurance plan and network agreements. Patients are encouraged to contact their insurance provider directly to confirm emergency room coverage and benefits.

02

Can I be seen without insurance?

Yes, emergency medical care is provided regardless of insurance status. Patients may receive treatment without insurance through our self-pay or cash-pay option. We offer affordable self-pay rates and can discuss available payment options before your visit. Contact Neighbors Regional Hospital Livingston to learn more about payment options or emergency care services.

03

What should I bring for insurance verification?

Patients should bring a valid insurance card, government-issued photo ID, and any required insurance documents for verification purposes. These items help ensure a smooth check-in process at Neighbors Regional Hospital Livingston, allowing our staff to verify coverage and assist with billing efficiently. Our team is available 24/7 to provide support with insurance verification and emergency care needs.

04

What emergencies are covered at Neighbors Regional Hospital?

Neighbors Regional Hospital Livingston provides emergency services for patients who are evaluated and treated for emergency medical conditions through physician evaluation and appropriate medical assessment. Services may include emergency physician visits, diagnostic testing, imaging, laboratory services, treatment, observation, inpatient care, and outpatient services when needed. Coverage depends on the specific insurance carrier, plan benefits, and eligibility requirements. Patients should confirm their emergency room benefits with their insurance provider to help understand potential out-of-pocket costs.

05

Does Neighbors Regional Hospital treat personal injury and motor vehicle accident (MVA) cases?

Yes, Neighbors Regional Hospital Livingston provides emergency care for personal injury and motor vehicle accident (MVA) cases. Comprehensive evaluation, treatment, diagnostic services, and medical documentation are available to support eligible insurance or accident-related claims. Please contact our office before your visit if you have questions regarding your claim, coverage, or billing process.

06

Can I go to Neighbors Regional Hospital if I have Workers’ Compensation Insurance?

Yes, Neighbors Regional Hospital Livingston evaluates and treats patients for work-related emergency medical needs. Coverage and benefits may vary depending on the Workers’ Compensation plan and claim requirements. Please bring your claim information, employer details, and any required authorization documents to help ensure smooth processing and verification support.

Get Emergency Care in Livingston

We look forward to providing fast and accessible care to our neighbors in Livingston.

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Neighbors Emergency Care - Livingston
Open 24 Hrs – Wait Time: 15 minutes or less
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