Emergency Room in Lubbock
Your ER in Lubbock—Compassionate, 24/7 Emergency Care Without the Wait
- Upfront Pricing
- Insurance Accepted
- Easy-to-Read Bills
- Compassionate Care
*Average door-to-provider time reflects historical data from the past April‘26–June’26. Individual experiences may vary depending on medical urgency and patient volume.
Find the Fastest Route to Emergency Care
Clear directions to help you reach us without delay when every second matters.
Our Services
Emergency Care
- Abdominal Pain
- Flu
- Allergy
- Back Pain
- Nausea
- Sore Throat
- High Fever
- Knee Pain
- Urinary Issues
- Ear Ache
Pediatric Care
- Compassionate care for
- Infants
- Toddlers
- Older children
On-Site Labs
- Blood work
- Urine tests
- Rapid diagnostics
On-Site Imaging
- X-rays
- CT scans
- Ultrasound
Neighbors Emergency Center - Lubbock
Why Choose Neighbors Emergency Center in Lubbock?
Neighbors Emergency Center stands as a trusted healthcare provider for the community of Lubbock, Texas. We offer around-the-clock emergency medical services, ensuring timely and high-quality care for individuals in critical situations.
From minor injuries to life-threatening conditions, Exceptional Emergency Center – Lubbock is fully equipped to handle a wide range of emergencies. With our advanced medical technology, highly trained staff, and a patient-centric approach to emergency room care, we strive to serve our community as a trusted and dependable choice for urgent medical care.
Areas We Serve
- Caprock
- Maedgen Area (Maedgen Area Mana)
- Wheelock & Monterey
- Melonie Park
- Stubbs–Stewart
- Raintree
- Bayless-Atkins
- Clapp Park
- Maxey Park
- Tech Terrace (UNIT)
Insurance and Billing Information
No Surprise Medical Bills
We welcome all private insurance plans. While we may be considered an out-of-network provider, state and federal laws require insurance carriers to pay in-network benefits for emergency medical treatment.
You can use a prudent layperson’s standard to determine if your situation qualifies as an emergency. It’s important to review your insurance policy to understand your co-pays, deductibles, co-insurance, and other financial responsibilities. You may receive separate bills from the facility and from physicians (e.g., emergency physician, radiology).
We cannot bill Medicare, Medicaid, or Tricare at our facility due to federal regulations. Although we do not participate nor are connected with any in-network payor, under the protection of the Federal and State laws, you are guaranteed coverage in a true emergency.
Pay Your Bill Online
Neighbors Emergency Centers is pleased to offer you the convenience of online bill pay.
Neighbors Emergency Center - Lubbock
Discover What Others Are Saying About Us
We take pride in the care and service we provide, but you don’t have to just take our word for it. Read through the experiences of patients who have trusted us during their most critical moments.
Frequently Asked Questions
What insurance plans does Neighbors Emergency Center accept?
We will bill all insurance carriers, including Blue Cross Blue Shield (BCBS), Medicare, UnitedHealthcare, Cigna, and other commercial insurance providers. Your claim will be processed according to your insurance benefits and coverage level, which may help reduce your out-of-pocket costs. Please contact our office to verify your specific insurance coverage before your visit. Coverage and benefits vary depending on your individual insurance plan and network agreements. Patients are encouraged to contact their insurance provider directly to confirm emergency room coverage and benefits.
Can I be seen without insurance?
Yes, emergency medical care is provided regardless of insurance status. Patients may receive treatment without insurance through our self-pay or cash-pay option. We offer affordable self-pay rates and can discuss available payment options before your visit. Contact Neighbors Emergency Center Lubbock to learn more about payment options or emergency care services.
What should I bring for insurance verification?
Patients should bring a valid insurance card, government-issued photo ID, and any required insurance documents for verification purposes. These items help ensure a smooth check-in process at Neighbors Emergency Center Lubbock, allowing our staff to verify coverage and assist with billing efficiently. Our team is available 24/7 to provide support with insurance verification and emergency care needs.
What emergencies are covered at the Neighbors Emergency Center?
Neighbors Emergency Center Lubbock provides emergency services for patients who are evaluated and treated for emergency medical conditions through physician evaluation and appropriate medical assessment. Services may include emergency physician visits, diagnostic testing, imaging, laboratory services, treatment, observation, and outpatient care. Coverage depends on the specific insurance carrier, plan benefits, and eligibility requirements. Patients should confirm their emergency room benefits with their insurance provider to help understand potential out-of-pocket costs.
Does Neighbors Emergency Center treat personal injury and motor vehicle accident (MVA) cases?
Yes, Neighbors Emergency Center Lubbock provides emergency care for personal injury and motor vehicle accident (MVA) cases. Comprehensive evaluation, treatment, diagnostic services, and medical documentation are available to support eligible insurance or accident-related claims. Please contact our office before your visit if you have questions regarding your claim, coverage, or billing process.
Can I go to the Neighbors Emergency Center if I have Workers’ Compensation Insurance?
Yes, Neighbors Emergency Center Lubbock evaluates and treats patients for work-related emergency medical needs. As a freestanding emergency center, coverage and benefits may vary depending on the Workers’ Compensation plan and claim requirements. Please bring your claim information, employer details, and any required authorization documents to help ensure smooth processing and verification support.
Get Emergency Care in Lubbock
Walk in or check in online today for immediate access to professional emergency care in Lubbock. No waiting, no stress—just the expert treatment you deserve